SHIPPING POLICY

Shipping Policy
At Apelza, we aim to deliver your order as quickly and smoothly as possible.

Processing Time
Orders are processed within 1–3 business days. During busy periods or holidays, processing may take slightly longer.

Delivery Time
Estimated delivery time is 7–15 business days, depending on your location.
Once your order is shipped, you'll receive a confirmation email with tracking details. Tracking updates may take 24–72 hours to appear in the system.

Shipping Destinations
We currently ship to:
⦁    🇺🇸 United States
⦁    🇬🇧 United Kingdom
⦁    🇨🇦 Canada
⦁    🇦🇺 Australia
⦁    🇳🇿 New Zealand

Shipping Costs
Shipping costs are calculated at checkout based on your location and order value.

Delays & Issues
While we work hard to meet delivery estimates, occasional delays due to carrier or customs processes may occur.
Please ensure your shipping address is correct at checkout. Orders delayed or lost due to incorrect address details cannot be refunded.

Customs, Duties & Taxes
International customers may be subject to customs duties, taxes, or import fees levied by the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost.

Lost or Stolen Packages
Apelza is not responsible for lost or stolen packages once marked as "delivered" by the shipping carrier. If your tracking shows delivered but you have not received your order, please:
1.    Check with neighbors and your local post office
2.    Contact the shipping carrier directly
3.    Email us at support@apelza.co for further assistance

Contact Us
If you have any questions about our Shipping Policy, please contact us:
📧 support@apelza.co