REFUND POLICY

Refund Policy
At Apelza, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be:
⦁    Unused and in the same condition that you received it
⦁    In its original packaging with all tags attached
⦁    Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
The following items cannot be returned:
⦁    Intimate or sanitary goods (for hygiene reasons)
⦁    Gift cards
⦁    Sale or clearance items
⦁    Items damaged due to customer misuse
⦁    Items returned more than 30 days after delivery

How to Request a Return
To start a return, please email us at support@apelza.co with the following information:
1.    Your order number
2.    The reason for return
3.    Clear photos of the item (if defective or damaged)
Returns without prior communication will not be accepted.
Once your return request is approved, we will provide you with the return shipping address and instructions.

Return Shipping
Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged or defective.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds
If you haven't received a refund yet:
1.    First, check your bank account again
2.    Then contact your credit card company — it may take some time before your refund is officially posted
3.    Next, contact your bank — there is often some processing time before a refund is posted
If you've done all of this and still have not received your refund, please contact us at support@apelza.co.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@apelza.co with photos of the damaged product and packaging. We will arrange a replacement or full refund at no extra cost to you.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@apelza.co.

Order Cancellations
Orders can be cancelled within 12 hours of placement for a full refund. After this period, the order will have been processed and cannot be cancelled.

Contact Us
If you have any questions about our Refund Policy, please contact us:
📧 support@apelza.co