PRIVACY POLICY
Privacy Policy
Last updated: May 20, 2026
Apelza.co ("Apelza", "we", "us", or "our") operates this website and online store (the "Services") to provide customers with a curated and secure shopping experience. Our store is powered by Shopify, which enables us to sell products and services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection and use of your personal information.
By accessing or using any of the Services, you confirm that you have read, understood, and agreed to this Privacy Policy.
1. Personal Information We Collect
When we use the term "personal information", we mean information that identifies, relates to, or can reasonably be linked to you. This does not include anonymized or de-identified data.
Depending on how you interact with our Services, we may collect the following categories of personal information:
a. Contact Information
⦁ Full name
⦁ Billing and shipping address
⦁ Phone number
⦁ Email address
b. Payment & Financial Information
⦁ Payment method details (credit/debit card type, payment confirmations)
⦁ Transaction and order details
Note: Payment details are securely processed by Shopify and our payment providers. We do not store full card numbers.
c. Account Information
⦁ Username and password
⦁ Account preferences and settings
d. Order & Transaction Information
⦁ Products viewed, added to cart, wishlisted, purchased, returned, or exchanged
⦁ Purchase history
e. Communications
⦁ Messages, emails, or inquiries you send to us (e.g. customer support requests)
f. Device & Usage Information
⦁ IP address
⦁ Browser type, device type, and operating system
⦁ Interaction data (pages visited, time spent, clicks)
2. Sources of Personal Information
We collect personal information from:
⦁ You directly when you place an order, create an account, contact us, or subscribe
⦁ Automatically through cookies and similar technologies when you use our Services
⦁ Service providers such as Shopify, payment processors, shipping partners, and analytics tools
⦁ Marketing and advertising partners, where permitted by law
3. How We Use Your Personal Information
We use your personal information for the following purposes:
a. Providing & Improving Our Services
⦁ Process orders, payments, shipping, returns, and exchanges
⦁ Manage your account and preferences
⦁ Provide customer support
⦁ Improve website functionality and user experience
b. Marketing, Promotions & Offers
Send promotional emails, SMS, or notifications about:
⦁ Special offers
⦁ Discounts
⦁ New product launches
⦁ Exclusive deals
👉 Important:
When you provide your email address or phone number, you consent to receiving marketing communications from us. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
c. Security & Fraud Prevention
⦁ Verify accounts and transactions
⦁ Prevent fraud, abuse, or unauthorized access
d. Legal & Compliance
⦁ Comply with legal obligations
⦁ Respond to lawful requests from authorities
⦁ Enforce our policies and terms
4. How We Share Your Personal Information
We may share your personal information in the following situations:
⦁ With Shopify and trusted service providers (payment processing, shipping, analytics, IT support)
⦁ With marketing and advertising partners to display relevant ads and promotions
⦁ With third parties when you request or consent to such sharing
⦁ With affiliates within our business group
⦁ During business transactions such as mergers or acquisitions
⦁ When legally required to comply with laws or protect our rights
5. Relationship with Shopify
Our store is hosted on Shopify, which processes personal information to provide and improve the Services. Your information may be stored or processed outside your country of residence.
Shopify may use your data for enhanced features such as fraud prevention, analytics, and personalized advertising. To learn more, visit the Shopify Consumer Privacy Policy or manage your rights through the Shopify Privacy Portal.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
⦁ Remember your preferences
⦁ Analyze website performance
⦁ Deliver relevant advertisements
You may manage cookie preferences through your browser settings.
7. Children's Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.
8. Data Security & Retention
We take reasonable measures to protect your personal information. However, no system is completely secure.
We retain personal information only as long as necessary to:
⦁ Provide our Services
⦁ Comply with legal obligations
⦁ Resolve disputes
⦁ Enforce agreements
9. Your Rights & Choices
Depending on your location, you may have the right to:
⦁ Access your personal information
⦁ Request correction or deletion
⦁ Object to processing or targeted advertising
⦁ Withdraw marketing consent
⦁ Request data portability
You may exercise these rights by contacting us using the details below.
10. International Data Transfers
Your information may be transferred and processed outside your country. Where required, we rely on approved legal safeguards such as Standard Contractual Clauses.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:
📧 Email: support@apelza.co
For data protection purposes, Apelza.co is the data controller of your personal information.